A multinational retail company redesigned its processes increasing labor productivity by 13% and scaling up its omnichannel operation

Our client, a multinational retail company, needed to adjust its store processes to deal with the explosive growth of its online channel during the COVID-19 pandemic. This growth brought with it a considerable increase in store staffing, while processes were not being leveraged for sales.

At SummaPartners, we conducted field visits to decant the main redesign opportunities. We checked timings and analyzed the volume of processes based on the company's systemic information. In addition, we redesigned the process avoiding duplicated steps and eliminating those that did not add value.

The impact of this project for the company was a 13% improvement in productivity (number of orders/FTE). It also allowed them to develop initiatives mainly in the redefinition of roles, strengthening of the picking application, and optimization of in-store warehouses.

If your company is evaluating working on an efficiency and productivity strategy with a view to reaching its maximum potential, contact us.